Frequently Asked Questions

Everything you need to know about our artisanal treats.

How are Soulcake products shipped to ensure freshness?

All our cakes and pastries are baked to order and shipped in climate-controlled, insulated packaging with cold packs to maintain peak freshness during transit.

Do you offer vegan or gluten-free options?

Yes, we have a dedicated selection of plant-based and gluten-sensitive treats. Please check the 'Dietary Collections' section on our menu for full ingredient lists.

What is your return policy for perishable items?

Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Can I schedule a specific delivery date for a special event?

Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your Soulcake arrives exactly when you need it.

Where can I find the nutritional information for your cakes?

Detailed nutritional facts and allergen warnings are available on each individual product page under the 'Ingredients & Nutrition' tab.

Do you ship internationally?

Currently, we only ship within the continental United States to guarantee that our products arrive within the required freshness window.