Returns & Exchanges

At Soulcake, we strive for perfection in every bite, but due to the perishable nature of our artisanal treats, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or incorrect, please reach out to our team within 24 hours of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the product immediately upon arrival to help us understand what went wrong.

• 2.
  Contact Support

  Email our dedicated support team at hello@soulcake.com with your order number and the photos attached.

• 3.
  Quality Assessment

  Our pastry team will review your claim within 48 hours to determine if a replacement or a full refund is appropriate.

• 4.
  Resolution

  Once approved, we will either rush a fresh shipment to your door or process a credit back to your original payment method.